Privacy policy
Privacy Policy
Effective Date: April 4, 2024
Last Updated: February 21, 2025
At Inner Balance, protecting your privacy and the security of your data is a priority. This Privacy Policy outlines the types of information we collect, how it is used, and the measures we take to ensure your personal information is handled responsibly. This policy applies to all information collected through our operations, both online and offline, across North America and Europe.
1. Consent
By accessing our services and products, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as outlined herein.
2. Information Collection
We collect information to provide better services to all our users. The types of personal information we may collect include:
- Contact Information: Your name, address, email address, and telephone number.
- Purchase Information: Details of the products you have purchased and your payment information.
- Usage Data: Information on how you use our website and services.
- Cookies and Similar Technologies: Data collected through cookies, web beacons, and tracking pixels from third-party platforms (such as Google and Meta) to analyze website usage and deliver targeted advertising.
Collection Methods:
- Directly from You: Most information is provided directly by you through our website or customer service interactions.
- Automatically through Our Services: Information is automatically collected as you navigate our website or use our services.
- Through Third-Party Advertising Partners: We use services like Google Ads and Meta Ads to collect information about your interactions with our advertisements for the purposes of marketing and retargeting.
3. Use of Information
Your information is used solely for business operations, including:
- Order Fulfillment: Processing your purchases, payments, and shipping arrangements.
- Customer Support: Responding to inquiries and providing support.
- Improvements: Enhancing our products, services, and overall customer experience.
- Compliance and Protection: Meeting legal requirements and preventing fraudulent activities.
- Advertising and Retargeting: Displaying personalized advertisements through platforms like Google and Meta, and retargeting users who have previously interacted with our products or website.
4. Sharing of Information
Inner Balance does not sell, rent, or lease your personal information to third parties. Your information may be shared with service providers who perform services on our behalf (such as payment processing and shipping), under strict confidentiality agreements. While we do not directly share your personal data with advertising platforms, we use their services to collect and process information for advertising purposes via tracking technologies, in accordance with this Privacy Policy.
5. International Transfers
Given our operations across North America and Europe, your information may be transferred across international borders. We take all necessary steps to ensure that your data is handled securely and in compliance with applicable laws.
6. Data Security
We implement a variety of security measures to maintain the safety of your personal information. While we strive to protect your data, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
7. Your Rights
You have certain rights regarding your personal information, including the right to:
- Access, correct, or delete your data.
- Opt out of targeted advertising through the following services:
- Manage cookie preferences via your browser settings or through the cookie consent tool on our website.
To exercise these rights, please contact us at store@innerbalancesupplements.com.
8. Cookies and Tracking Technologies
We use cookies and similar technologies to improve your browsing experience, analyze website traffic, and serve targeted advertisements. Cookies collect information such as your browsing behavior, pages visited, and interactions with ads. You can control cookie usage through your browser settings or via our cookie preference tool.
Types of Cookies We Use:
- Essential Cookies: Necessary for basic site functionality.
- Performance Cookies: Collect information on how users interact with our site.
- Advertising Cookies: Used to deliver relevant ads and track ad performance.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on this page. Please review it periodically to stay informed about how we protect your information.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
- Email: store@innerbalancesupplements.com
- Company: Inner Balance Supplements
By continuing to use our services, you consent to the terms outlined in this updated Privacy Policy.